FAQs
Find the Answers Here
What makes Cymru Candles special?
At Cymru Candles, we take immense pride in crafting each candle by hand with meticulous attention to detail. Our candles are made from 100% natural soy wax, which burns cleaner and longer than traditional paraffin wax candles. Every candle is poured in small batches to ensure consistent quality and character. We believe that candles should be more than just a source of light or fragrance—they should be an experience that transforms your space into a sanctuary of warmth and comfort.
What is soy wax and why do you use it?
Soy wax is a natural, renewable resource made from soybeans. Unlike paraffin wax, which is petroleum-based, soy wax is biodegradable and burns significantly cleaner, producing minimal soot. Soy wax also has excellent scent throw properties, meaning it disperses fragrance beautifully throughout your space. Additionally, soy candles burn at a lower temperature, which means they last considerably longer than paraffin candles of the same size. We choose soy wax because it aligns with our commitment to creating products that are better for you and better for the environment.
Are your candles eco-friendly?
Absolutely! We're committed to sustainability at every stage of production. Our soy wax is a renewable resource, and we use cotton wicks that are lead-free and zinc-free. Our packaging materials are recyclable, and we continuously work to minimize waste in our production process. We also source our fragrance oils from suppliers who share our values regarding environmental responsibility and ethical practices.
What types of fragrances do you offer?
We offer a carefully curated collection of fragrances ranging from fresh and clean to warm and cozy. Our scent profiles include floral notes like lavender and rose, fresh scents like sea salt and eucalyptus, warm fragrances like vanilla and amber, and seasonal offerings like cinnamon and pine. Each fragrance is thoughtfully selected and tested to ensure it provides an authentic, long-lasting aroma that fills your space without being overwhelming.
Are your candles suitable for people with allergies or sensitivities?
While our candles are made with natural soy wax and high-quality fragrance oils, individual sensitivities can vary. We recommend that those with fragrance sensitivities start by burning the candle in a well-ventilated area for a short period to test their reaction. If you have specific concerns about ingredients, please contact us directly, and we'll be happy to provide detailed information about the components in any particular candle.
Ordering & Shipping
How do I place an order?
Placing an order is simple! Browse our collection, select the candles you'd like to purchase, choose your desired quantity, and add them to your cart. When you're ready to check out, click on your cart icon, review your items, and proceed to checkout where you'll enter your shipping and payment information. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal and other secure digital payment platforms. All transactions are processed through secure, encrypted connections to protect your financial information.
How long will it take to receive my order?
Processing time for orders is typically 2-3 business days, as each candle is carefully inspected and packaged by hand. Once shipped, delivery times vary depending on your location. Standard shipping within the UK typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your candles sooner. You'll receive a tracking number via email once your order ships so you can monitor its progress.
Do you ship internationally?
Currently, we ship throughout the United Kingdom. We're working on expanding our shipping capabilities to include international destinations. If you're located outside the UK and interested in our products, please contact us directly, and we'll do our best to accommodate your request or notify you when international shipping becomes available.
What is your return policy?
Your satisfaction is our priority. If you're not completely happy with your purchase, please contact us within 14 days of receiving your order. We'll work with you to resolve any issues. For unused candles in their original condition and packaging, we offer full refunds or exchanges. Due to the nature of our products, we cannot accept returns on candles that have been burned, but if you experience any quality issues, please reach out to us immediately so we can make it right.
My candle arrived damaged. What should I do?
We take great care in packaging our candles securely, but occasionally damage can occur during shipping. If your candle arrives damaged, please contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange for a replacement to be sent to you immediately at no additional cost.
Candle Care & Safety
How do I get the best performance from my candle?
To ensure optimal performance and longevity, always trim the wick to approximately 1/4 inch before each burn. This prevents excessive smoking and ensures an even burn. On the first burn, allow the wax to melt completely across the entire surface of the candle—this typically takes 2-4 hours depending on the candle size. This prevents "tunneling" and ensures your candle burns evenly throughout its life. Never burn a candle for more than 4 hours at a time, and always allow it to cool completely before relighting.
Why is the first burn so important?
The first burn sets the "memory" of your candle. Soy wax has a memory, meaning it will continue to burn to the width established during the first use. If you extinguish the candle before the wax has melted to the edges, subsequent burns will tunnel down the center, wasting wax around the perimeter and significantly reducing your candle's burn time. Taking the time to achieve a full melt pool on the first burn ensures you'll enjoy every bit of your candle.
How long should I burn my candle?
We recommend burning your candle for a minimum of 2 hours and a maximum of 4 hours at a time. This allows sufficient time for the wax to melt evenly across the surface while preventing the vessel from becoming too hot. After 4 hours, extinguish the candle, allow it to cool completely, trim the wick, and then you can relight it if desired.
How do I properly extinguish my candle?
The safest way to extinguish your candle is to use a candle snuffer or to gently dip the wick into the melted wax using a wick dipper, then straighten it back up. This prevents smoke and eliminates the risk of hot wax splatter. Avoid blowing out candles, as this can cause smoking and may send hot wax droplets into the air.
Why do I need to trim the wick?
Trimming the wick to 1/4 inch before each burn is essential for several reasons. A properly trimmed wick ensures a clean, steady flame that burns at the correct temperature. An untrimmed wick can create a flame that's too large, causing the candle to burn too hot, produce soot, and consume wax too quickly. It can also cause the wick to "mushroom" at the tip, which leads to smoking and carbon buildup. Regular wick trimming is the single most important thing you can do to maintain your candle's performance.
Is it normal for my candle to have a wet or oily appearance on top?
Yes, this is completely normal and is called "sweating." Because soy wax is natural, it can release some of its natural oils, especially in warmer temperatures or when exposed to temperature fluctuations. This doesn't affect the quality or performance of your candle. Simply wipe the surface with a paper towel before burning if desired. To minimize sweating, store your candles in a cool, dry place away from direct sunlight.
What are the white spots or frosting on my candle?
Frosting is a natural characteristic of pure soy wax and appears as white crystalline patterns on the surface or sides of the candle. This is actually a sign that you have a 100% natural soy candle without additives. Frosting doesn't affect the candle's burn quality or scent throw—it's simply a cosmetic variation. We embrace frosting as evidence of our commitment to using pure, natural ingredients.
Can I burn multiple candles in the same room?
Yes, you can burn multiple candles in the same room, but we recommend spacing them appropriately and ensuring adequate ventilation. Keep candles at least 3 inches apart from each other to prevent them from affecting each other's burn quality. Be mindful not to overwhelm the space with too many competing fragrances.
Where should I burn my candle?
Always burn candles on a stable, heat-resistant surface away from drafts, vents, ceiling fans, and air currents. Keep them away from flammable materials such as curtains, books, and paper. Never burn a candle on or near anything that can catch fire. Keep candles out of reach of children and pets, and never leave a burning candle unattended.
When should I stop burning my candle?
Discontinue use when approximately 1/2 inch of wax remains at the bottom of the container. Burning beyond this point can cause the container to overheat and potentially crack or break. At this point, you can clean out the remaining wax and repurpose the beautiful vessel!
Product Information
How long do your candles burn?
Burn time varies depending on the size of the candle and proper care. Our standard 130g candles typically provide 25-30 hours of burntime, while our larger candles candles offer 45-50 hours. These estimates assume proper candle care, including trimming the wick before each use and allowing adequate burn time to achieve a full melt pool.
Can I request custom scents or personalized candles?
We love creating custom pieces! For bulk orders, special events, or corporate gifts, we can work with you to develop custom scents or create personalized labels. Please contact us directly to discuss your specific needs, minimum order quantities, and pricing. We're happy to provide samples and work with you throughout the customization process.
Are your candles vegan and cruelty-free?
Yes, all Cymru Candles products are 100% vegan and cruelty-free. We never use animal-derived ingredients, and none of our products or ingredients are tested on animals. We're committed to creating beautiful, high-quality candles that align with ethical and compassionate values.
Wholesale & Business Inquiries
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for retailers, boutiques, and businesses interested in carrying Cymru Candles. Wholesale accounts receive special pricing, dedicated support, and access to our full product line. Please contact us directly with information about your business, and we'll provide you with our wholesale catalog and terms.
Can I sell Cymru Candles in my shop?
We'd be delighted to have our candles featured in your shop! We partner with carefully selected retailers who share our values and commitment to quality. Please reach out to us with details about your business, location, and the types of products you typically carry. We'll discuss wholesale terms, minimum order requirements, and how we can support your success.
Contact & Support
How can I contact you with questions?
We're here to help! You can reach us via email at cymru-candles@hotmail.com through the contact form on our website, or by connecting with us on social media. We typically respond to inquiries within 24 hours during business days. For urgent matters, please indicate this in your message subject line.
Do you have a physical store location?
Currently, Cymru Candles operates online, allowing us to focus on handcrafting quality candles and serving customers throughout the UK. However, we do participate in select markets, craft fairs, and pop-up events throughout the year. Follow us on social media to stay updated on where you can find us in person and meet the makers behind your favorite candles.
How can I stay updated on new releases and promotions?
The best way to stay informed about new scents, seasonal collections, special promotions, and candle care tips is to subscribe to our newsletter. You can sign up at the bottom of our website. We also regularly share updates, behind-the-scenes content, and exclusive offers on our social media channels. We respect your inbox and only send emails when we have something truly worth sharing.
I have a question that isn't answered here. What should I do?
Please don't hesitate to reach out! We're always happy to answer questions, provide additional information, or help in any way we can. Contact us through email or our website contact form, and we'll get back to you promptly. Your questions also help us improve our FAQ section, so we truly appreciate hearing from you.